Zoho Desk is one of Zoho’s core products and is hugely popular, competing with Zendesk, Freshdesk, Intercom, and Salesforce Service Cloud. As a helpdesk platform, Zoho Desk is a go-to choice for most Zoho customers due to its extensive integration capabilities, built-in AI functionality, and high degree of customization.
Zoho Desk is one of the Zoho One applications, included in the CRM Plus bundle, and can be purchased separately. It also has a free version for entry-level users.
In our Zoho Partner practice, we successfully use Zoho Desk for our own helpdesk, which contains thousands of tickets, and for our customers. Zoho recognized some of our Zoho Desk implementations as official Customer Success stories (example).
Our Zoho Desk resources hub comprises the latest Zoho Desk updates, news, how-to videos, and case studies.
